Effective October 1, 2005, Anthem
Blue Cross Life & Health Insurance Company assumes responsibility
for CMSP medical, dental and vision benefit administration. In carrying
out this responsibility, Anthem Blue Cross subcontracts with Doral Dental
for dental services administration and Vision Service Plan (VSP) for
vision benefit administration. Further information on benefit administration
is available at the Anthem Blue Cross website.
Contact Information
Anthem Blue Cross Customer Care Center (CCC)
(800) 670-6133
Types of Inquiries: Medical, Selecting a PCP, Grievances and Appeals
Hours of Availability: Monday through Friday, 8 a.m. to 5 p.m. PST
MedCall® 24-Hour Health Information
(866) 841-8958
Types of Inquiries: 24 hour nurse advice line & educational materials
Hours of Availability: 24 hours a day, 7 days a week
MedImpact Healthcare Systems, Inc.
(800) 788-2949
Types of Inquiries: Pharmacy, Finding a Pharmacy, Appeals for Pharmacy
Hours of Availability: 24 hours a day, 7 days a week
Doral Dental Member Services
(888) 278-7310
Types of Inquiries: Dental
Hours of Availability: Monday through Friday, 8 a.m. to 5 p.m. CST
Vision Service Plan (VSP) Member Services
(800) 877-7195
Types of Inquiries: Vision
Hours of Availability: Monday through Friday, 6 a.m. to 7 p.m. PST,
Saturday 6 a.m. to 2:30 p.m. PST